We have created this privacy statement to demonstrate our commitment to you, our customer, by providing transparent and easy-to-understand information about our data practices. You will be able to understand what we collect, why we collect it, and how we use it. This policy applies to all our brands, websites, applications, products, services, or technologies (which we collectively refer to as "services").
Basic Account Information
Collected Information: Our site collects your contact information (such as name, address, phone number, fax number, billing information, IP address, and email) to create an account, process orders, register domains, request information, and provide support. While using your account, we may also collect support requests and other relevant information for managing your account and services with us.
Legal Requirements: This type of information is legally and/or contractually required for purchasing and using services, such as verifying information upon request from the payment processor, sending legal notices, and fulfilling specific service requirements like domain registrations.
How This Information Is Used
Email Communication: We use email to communicate with you, confirm orders, send requested information, and meet legal or contractual obligations. Legal communications include ICANN-required verification messages, renewal notices, and other legal notifications like DMCA notices. We may also send messages related to changes in service functionality ("Service Communications") or new offers ("Promotional Communications"), with an option to unsubscribe from promotional messages.
Legal Disclosure: We will not share your information without your consent except in cases required by law, such as court orders, subpoenas, and UDRP/URS processes. We will carefully review submitted documents and comply only if they meet legal criteria.
Changes to Our Practices: If we change our practices regarding information handling, we will update the privacy statement. We will notify you of material changes via site notices and may attempt to inform you via email if necessary.
Account Information Retention and Deletion
Personal Information After Account Termination: When your account is canceled, your personal information is placed in an "inactive" state in our databases. However, information may not be deleted immediately upon request and can be retained for dispute resolution, enforcing agreements, or as required by law. This policy aligns with GDPR and CCPA exceptions for deletion rights.
Device Information: We collect information from your devices (such as computers, mobile phones, and tablets) including IP addresses and cookie data to identify your devices and provide legal notifications (if required by your residence), support services (when contacting support), and personalized experiences on our site and email. Some data collection and usage may be optional and controlled by our cookie tools.
Information from Others: We use third parties to enhance your experience on our site, such as tracking browsing, identifying technical issues, and improving your overall experience. Some tools we use include:
Log Files: We use aggregated log file data from third-party tracking partners (such as IP addresses) to diagnose server issues and manage the site. We also gather broad demographic information to improve the site and enhance your experience. This information is not linked to any personal identifiable information.
Cookies: Our site uses cookies to track session information. We link cookie-stored information to personal identifiable information you provide while browsing. We use both session cookies and persistent cookies. Persistent cookies can be deleted using browser instructions. We use cookies to store usernames if you request them during login. If you were referred to our site via an ad or partner, we will store referral information in cookies. The use of cookies by our partners and service providers is not covered by our privacy statement.
Clear GIFs: Our company uses third-party tracking technology known as "clear GIFs" to help us manage site content by informing us about effective content. Information collected by clear GIFs is not linked to personal identifiable information of our customers.
Contests: Occasionally, we request information from users via surveys or contests. Participation is voluntary, and you may choose to respond or not. Requested information may include contact details (such as name, email, shipping address) and demographic information (such as postal code and age). Contact information is used to notify winners and deliver prizes, while survey information is used to improve site use and user satisfaction.
Testimonials: We post customer testimonials on our site which may contain personal identifiable information. We obtain customer consent via email before posting testimonials. If you wish to request the removal of your testimonial, contact us at support@webpulsee.com.
Public Blog: Our site features a publicly accessible blog. Please be aware that any information you provide in this area may be read, collected, and used by others. To request the removal of your personal information from the blog, contact us at support@webpulsee.com. In some cases, we may not be able to remove your personal information.
Third-Party Offers and Products: Our site also includes links to third-party sites, particularly where we offer their products or services. WebPulse is not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy statement of any site you visit carefully.
Our site implements security measures to protect the information under our control from loss, misuse, or alteration. We use high-level SSL encryption to secure any transactions when you provide credit card or other personal information. However, no electronic storage or transmission method can guarantee 100% security. Therefore, we cannot guarantee absolute security.
Our services are directed to the general public. We do not knowingly collect, use, or share information that can reasonably be used to identify children under 18 years old without prior parental consent or as required by applicable laws.
When you use or interact with any of our services, you consent to the processing, sharing, transfer, and use of your information as described in this privacy policy. This will only be done when necessary to fulfill our contract with you, with your consent, or according to appropriate standard contractual clauses. Regardless of your country of residence, you acknowledge that you are transferring your data directly to our servers, and consent to its processing by us, where WebPulse handles the data. Additionally, you authorize us to transfer, process, store, and use your information in countries other than your own in accordance with this privacy policy and to provide you with services. Some of these countries may not provide the same level of data protection as your country of residence. By using our services, you consent to the transfer of your information to these countries.
Compliance with Legal, Regulatory Requests and Law Enforcement:
We cooperate with government agencies, law enforcement, and private parties to comply with and enforce the law. We may disclose any information about you to government agencies, law enforcement, or private parties if we, in our sole discretion, believe it is necessary or appropriate to respond to legal claims and proceedings (such as subpoenas), to protect our property and rights or those of a third party, to ensure public safety or any individual, or to prevent or stop activity we consider illegal or unethical.
To the extent permitted by law, we may take reasonable steps to notify you if we are required to provide your personal information to third parties as part of a legal process. We will also share your information as necessary to comply with any rules, regulations, or policies issued by ICANN, registries, or top-level domains (ccTLD) when you register a domain name with us. For reasons necessary to maintain the security, stability, and functionality of the internet, this includes transferring domain registration information to the primary registry operator and warranty provider, and publishing that information as required by ICANN or to third parties showing a legitimate legal interest in that information.
This privacy policy applies only to WebPulse. It does not apply to the practices of companies that are not owned or controlled by WebPulse, or to individuals who are not employed or managed by us. Additionally, some third-party products may have different privacy policies and practices that are not covered by this policy. These products will be identified in the product and service details section.
At WebPulse, we are committed to providing the best hosting and domain registration services to our customers. In our effort to ensure customer satisfaction, we offer a refund policy as follows:
Hosting Services: You can request a refund for the hosting subscription within 30 days of the purchase date. Refund requests will be processed within a reasonable time after submission, and the amount will be returned to the payment method used at purchase. Please note that any additional fees such as setup or licensing fees may not be eligible for a refund.
Domain Registration Services: For domains, a refund can only be issued if we have not yet purchased the domain for you. If we have already purchased the domain, the amounts paid are non-refundable, as domain purchases are final and non-retrievable. We are here to serve you and are committed to providing the best experience. If you have any questions or need further assistance regarding our refund policy, please contact us at support@webpulsee.com.
We may update this privacy policy from time to time, so you should review it periodically. If we make significant changes, we will provide appropriate notice before these changes become effective.
If you have any questions, suggestions, or wish to file a complaint, please contact our support team or send an email to support@webpulsee.com.
